Support

FAQs 

Please have a look at the frequently asked questions below which may support you with your viewing experience.

If you’re still facing issues, please contact a member of the team on bookings@importanceofbeingearnest.com where someone will be happy to help.

Book one ticket if you plan on watching the performance on one screen even if multiple people from your household are watching the same screen.

Book multiple tickets if you would like to watch at the same time as someone else outside of your household.

No, the cast members are recording each of their sections in isolation ready to be edited by our incredible technical team.

Great, there is nothing else for you to do. We have sent you a confirmation email which will include your screening link. This link will activate on the date you have booked to watch The Importance of Being Earnest and will expire after 48 hours. All you need to do is keep your booking confirmation safe and follow the link on the date you have booked to watch.

Yes, you will be able to watch The Importance of Being Earnest on any smart device, you will just need to click the link in your booking confirmation. We recommend testing the link on your device of choice prior to your screening date so you are ready to watch when the link goes live.

For best viewing, we recommend watching The Importance of Being Earnest on a laptop or desktop computer.

Oh no. Please check your spam/junk folder as pesky filters can often filter your emails before they land in your inbox. If you still haven’t received your booking confirmation contact a member of the team on bookings@importanceofbeingearnest.com where someone will be happy to help.

Sure, you can watch as many times as you like as long as it is within the 48-hour window of your booked screening date.

The Importance of Being Earnest runs for approximately 1.5 hours.

You only need one ticket per household. If your family/friends are in different households then they will also need to book a ticket.

All performances will have the option to add closed captions.

We unfortunately cannot offer gift vouchers for The Importance of Being Earnest If you would like to buy a ticket for someone else, please place a separate order using their email address.

How it will work 

Once you have purchased your ticket you will receive a booking confirmation including your screening link. This link will be active on the date you have booked to view The Importance of Being Earnest and will expire after 48 hours.

Please check your junk/spam folders for any emails relating to the performance.

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The Importance of Being Earnest

Produced by the Lawrence Batley Theatre and The Dukes