Privacy Policy

Privacy Notice Last updated 22.02.21

Kirklees Theatre Trust Privacy Notice

Kirklees Theatre Trust is committed to protecting our customers’ privacy. We use the information that we collect about them in accordance with the Data Protection Act 2018 (DPA 2018), the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

This privacy notices tells you what to expect us to do with your personal information if you contact us or use one of our services.

Who we are

Kirklees Theatre Trust, Queen’s Square, Queen Street, Huddersfield, HD1 2SP (registration number 01504033).

Kirklees Theatre Trust is the Data Controller (ICO registration ZA313564) for the digital production of The Importance of Being Earnest co-produced by two organisations: The Lawrence Batley Theatre and The Dukes.

Unless otherwise stated, Kirklees Theatre Trust is the Data Controller for the personal information we process.

Kirklees Theatre Trust is based at The Lawrence Batley Theatre, Huddersfield.

Our contact details

There are many ways you can contact us, including by post, email, and telephone.

Our postal address:

Kirklees Theatre Trust

c/o Lawrence Batley Theatre,

Queen’s Square,

Queen Street,

Huddersfield,

HD1 2SP

Telephone number: 01484 425282

E-mail: data@thelbt.org

Data Protection Officer’s contact details

Our Data Protection Office is Josh Babcock. You can contact them at data@thelbt.org or via our postal address. Please mark the envelope ‘Data Protection Officer’.

The type of personal information we collect

We only collect the information that is necessary to carry out normal business operations and to provide any goods or services you’ve asked for.

Examples of the types of personal information that we collect and process includes:

• Name, Title
• Contact details including postal address, email address and contact telephone number(s)
• Transaction history – we never store your credit card number (although we do keep a record of the last four digits to help us identify transactions)
• Technical information gathered when you visit our website, including the Internet Protocol address (IP address) used to connect your device to the Internet, browser type and device type.

Sensitive data

Some sensitive data such as gender and ethnicity is requested in our customer surveys but is analysed anonymously and is not obligatory to provide.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You have purchased a ticket for an event
• You have purchased an additional item e.g. goody bag
• You wish to attend, or have attended, an event
• You have made a complaint or enquiry to us
• You have made an information request to us
• You enter research

We use the information that you have given us in order to:

• Carry out our obligations arising from any contracts between us and to provide you with the information, goods and services that you require from us.
• To notify you about changes to our services.
• To analyse your information and carry out a segmentation. This is used to better understand customer behaviour.
• To send you invitations to take part in research about our productions and services (whether or not you have agreed to receive other communications). Some of these may be carried out by market research agencies working for Kirklees Theatre Trust.
• To ensure that the content from our website is presented in the most effective manner for you and for your device.
• To improve our website to ensure that content is presented in the most effective manner for you and for your device.
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
• As part of our efforts to keep our website safe and secure.

Email & web activity

We keep a record of the emails we send you, and we may track whether you receive or open them.

We receive and store certain details whenever you use our website. We use “cookies” to help us make our site – and the way you might use it – better. Cookies mean that a website will remember you and enable online transactions. It also helps us understand how you use our website, where we can make improvements and how best to tell our audiences about events they might be interested in. Find more information on our Cookie Policy here

From Third Parties

Your information may be shared with us by other organisations and websites, but only when you have indicated that you give your consent to hear from us. You should check their Privacy Notice when you provide your information to understand fully how they will process your data.

Sharing your information

We will not share any personal details with third parties without your consent, or unless required in order to fulfil our contract with you, or allowed by law.

You will be given the option to opt-in to hearing from each of our co-producers during your transaction(s).

• The Lawrence Batley Theatre
• The Dukes

In general, any third party providers used by us to fulfil our contract with you will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These providers include our sales platform Woocommerce, our marketing platform Dotdigital, our email provider Mailchimp, and our payment gateway Stripe Gateway. We have agreements in place with each to ensure that your data is secure at all times, and cannot be accessed or used for any other purpose.

The only other circumstances where we may share your information with selected third parties include:

• Advertisers and advertising networks that require data to select and serve adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

• Social media sites for the purposes of data analytics and targeted advertising.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.

Lawful bases for processing

Under the UK GDPR, the lawful bases we rely on for processing this information are.

• We have your consent – you are able to remove your consent at any time by contacting data@thelbt.org
• We have a contractual obligation, for example if you make a purchase, fulfilling orders
• We have a legal obligation, for example financial records for HMRC
• We have a legitimate interest, for example customer research, analysing customer information
• We have a vital interest
• We need it to perform a public task

How we store your personal information

Your personal data will be held and processed on Kirklees Theatre Trust systems. We maintain secure systems to hold contact details and a record of your interactions with us such as ticket purchases, queries, complaints and attendance at events. Where possible we aim to keep a single record for each customer. 

We will always seek to hold your data securely. Access to customer information is strictly controlled and can only be accessed by people who need it in order to do their job. Certain data, for example sensitive information, is additionally controlled and is only made visible to members of staff who have a reason to work with it.

Any payment transactions will be encrypted.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We may need to disclose your details if required to by the police, regulatory bodies or legal advisors.

We will only ever share your data in other circumstances if we have your explicit and informed consent as detailed above.

All information received by us is retrieved using secure technology. In order to provide a safe and secure environment for your personal information we use up to date technology with a view to protecting that information against loss, misuse or unauthorised alteration. 

Data is held by us for as long as is legally or practically necessary for our business. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. You can find out more about our retention policy by contacting data@thelbt.org.

We will retain personal data for three years without activity before anonymising it.

Once that necessity is past we have a regular programme of data anonymisation. This ensures that your data is not held indefinitely on our systems.

Your data protection rights

Under data protection law, you have rights including:

Your right of access

You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which mean you may not always receive all the information we process.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing

You have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests.

Your right to data portability

This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.

You are not required to pay any charge for exercising your rights. We have one month to respond to you. Please contact us at data@thelbt.org if you wish to make a request.

Giving you control

We try to make it as easy as possible for you to tell us how you’d like to hear from us. You can withdraw your consent at any time by emailing data@thelbt.org or calling 01484 425282.

If you have opted out of marketing communications, we may still get in touch with you. For example, we may email you to give you important information about the events you have booked or to tell you about any changes.

Our site may, from time to time, contain links to and from the websites of our co-producers, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these policies. Please check these notices before you submit any personal data to these websites.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by contacting our Data Protection Officer, Josh Babcock. You can contact them at data@thelbt.org or via our postal address. Please mark the envelope ‘Data Protection Officer’.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:     

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk